We would like to thank the patients that have been, kind, supportive and patient with us during the Covid-19 pandemic. We want you to know that we really appreciate it.
Unfortunately, not all patients have been kind and understanding and a small minority have instead chosen to repeatedly threaten, intimidate and abuse us. The level and severity of abuse has recently increased. Whilst we recognise people’s frustrations and can admit that we do not always get things right we do not expect to be abused when we come to work.
We operate a zero-tolerance policy on abuse at our practice. The consequence of abuse will be patient removal from the practice’s registered list and where necessary public prosecution for offences committed.
We kindly request that if you are unhappy with the service received you calmly ask to speak to a manager and leave your preferred contact details if a manager is unable to speak to you immediately.