We make every effort to give the best service possible to everyone who attends our practice.
We always welcome positive feedback! This reassures us that we are providing the level of service that we want to our patients.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the complaints manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.
You can also send feedback to the Care Quality Commission Team by clicking here. You can use the form to tell them about:
- an experience of care – it can be good or bad
- a concern about a service you work for
This is different from making a formal complaint. To make a formal complaint, you must contact us directly.