Survey Results
Number of Responses: 9
Patient Questionnaire 2015
Please complete the questionnaire below.
The questionnaire has been developed by the Patients Forum and the information gathered will be used to help the Practice improve standards of care and service.
Each return is intended to be anonymous so please do not add your name.
Appointments
1. Have you made any appointments to see a doctor, nurse or health care assistant in the last year?
Yes 100% No 0%
If YES, please tick each method you used. In each case please tick below to say how satisfied you were with the outcome.
1a Appoinments made online using the Practice Website:
Yes 44%. No 55%
Please say how satisfied you were with the outcome.
- Very satisfied 11%
- Satisfied 22%
- Don’t Know 22%
- Not satisfied 11%
- Extremely dissatisfied 11%
Please give reasons for your response.
1b Appointments made by Telephone
Yes 88%. No 11%
Please say how satisfied you were with the outcome
- Very satisfied 0%
- Satisfied 44%
- Don’t know 11%
- Not satisfied 11%
- Extremely dissatisfied 22%
Please give reasons for your response.
1c Appointments made at the reception desk in the Oakwood Lane Medical Centre.
Yes 44%. No 55%
Please say how satisfied you were with the outcome.
- Very satisfied 11%
- Satisfied 11%
- Don’t know 0%
- Not satisfied 0%
- Extremely dissatisfied 22%
Please give reasons for your response.
Support, Respect and Confidentiality
2. Do you need help, or support, to access medical services at your GP Practice? This could be very individual to you but your personal comments are welcomed.
Yes 0% No 100%
Comments.
3. Can you speak confidentially to:
Doctors?
Yes 88% No 11%
Nurses?
Yes 88% No 11%
Receptionists?
Yes 22% No 77%
Comments.
4. Are you treated with respect and dignity by:
Doctors?
Yes 88% No 11%
Nurses?
Yes 77% No 22%
Receptionists?
Yes 44% No 55%
Comments.
5. Please say how satisfied you are with your involvement in discussions about your care and treatment?
- Very satisfied 22%
- Satisfied 44%
- Don’t know 11%
- Not satisfied 22%
- Extremely dissatisfied 22%
Comments.
Community Involvement
6. Would you welcome an organised walking group or other events to promote healthy living?
Yes 66% No 22% No response 12%
Comments.
7. There is a large community space within the Practice premises. How would you like to see this used?
Transport
8. How do you get to the surgery?
Bus 22%
Walk 33%
Bicycle 0%
Car 66%
Motor Cycle 0%
Taxi 0%
Other (Please state in next box) 0%
Please comment if you have transport problems.
Complaints
9. Have you made a complaint within the last year?
Yes 22% No 77%
If YES, please say how satisfied you were with the outcome:
Very satisfied 0%
Satisfied 11%
Don’t know 11%
Not satisfied 11%
Extremely dissatisfied 0%
Comments.
Suggestions
10. Is there anything that would improve the patient experience for you?
And Finally
A little bit about you. 22% No response 78%
Are you?
Male 22% Female 77%
What age are you?
0-15 0%
16-24 0%
25-34 44%
35-44 0%
45-54 33%
55-64 22%
65-74 0%
75-84 0%
85+ 0%
Do you consider yourself to have a disability?
Yes 22% No 77%
Details
Which of the following best describes your ethnic background?White – British 66%
White – Irish 0%
White – Other white background 0%
Asian or Asian British
Indian 0%
Pakistani 11%
Bangladeshi 0%
Chinese 0%
Other Asian background 0%
Mixed
White and Black Caribbean 11%
White and Black African 0%
White and Asian 0%
Other Mixed Background 0%
Black or Black British
Caribbean 0%
African 0%
Other Black Background 0%
Other
Anything else 0%
I would rather not say 11%
Are You?
The patient 66%
The parent or carer 0%
The patient and the parent/carer 11%
Thank you for giving your time to complete this questionnaire.
Please remember to click on ‘SEND’ when you have finished.