Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday):
- use our appointment request form, Monday to Friday from 7:30am
- phone us on 0113 221 4700, Option 1 for the Telephone Assistant. Monday to Friday from 8:00am
- visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
Routine appointments
To request a routine appointment in the next 7 days:
- use our appointment request form, Monday to Friday 7am
- phone us on 0113 221 4700, Option 1 for the Telephone Assistant. Monday to Friday from 8:00am
- visit the surgery and speak with a receptionist
Your appointment
When you get in touch, we’ll ask what you need help with. All requests will be reviewed by our Appointment Hub – a skilled team led by a GP. Once our Appointment Hub decides the best option, you’ll be contacted either to make an appointment or be provided with advice and guidance. You may also be directed to another service that is more appropriate for your care.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system – SystmOnline
- phone us on 0113 221 4700, Monday to Friday from 8am to 6.00pm
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone or face-to-face
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you think that you need a doctor to come and visit you, please call as early in the day as possible and before 11.00 am. The doctor may call you back to discuss the problem.
We offer home visits to patients who are receiving care at the end of life or who are unable to leave their home. The definition of “housebound” we use is:
“A patient who is deemed to be housebound when they are unable to leave their home environment through a physical or psychological illness.”
A patient is not considered housebound if he or she is able to leave their house with minimal assistance or support to visit public or social recreational public services (including shopping) or attend other healthcare settings.
Minimal assistance would be described as a person who can leave their own home and travel to a clinic appointment in a vehicle such as a personal car, taxi or public transport adapted or not adapted for their use and with or without the use of a wheelchair either by themselves or with an escort.”